Privacy Policy for Pishon Design Studio
Updated: August 2024
Pishon Design Studio (“we,” “us,” or “our”) operates the website [www.pishondesignstudio.org] and provides web design, branding services, and digital products. We are committed to protecting the privacy of our website visitors, customers, and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes information you provide directly, information we collect automatically, and information obtained from third parties.
1.1 Personal Information
We may collect personal information that identifies you as an individual when you:
- Create an Account or Make a Purchase: Name, email address, phone number, billing and shipping address, payment information (such as credit card details), and purchase history.
- Contact Us: Name, email address, phone number, and the content of your communication.
- Subscribe to Newsletters or Marketing Communications: Name, email address, and preferences.
- Engage in Surveys or Feedback: Information you provide in response to surveys, reviews, or feedback requests.
1.2 Non-Personal Information
We may collect non-personal information automatically when you interact with our website. This includes:
- Technical Information: IP address, browser type and version, operating system, device type, and other technical information.
- Usage Information: Pages visited, time spent on our website, links clicked, and navigation patterns.
- Cookies and Tracking Technologies: Cookies, web beacons, and other tracking technologies to enhance your experience on our website. These technologies may collect information such as your IP address, browser type, and pages visited.
1.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Social Media Platforms: If you interact with us on social media or use social media login features, we may receive information from those platforms.
- Payment Processors: We may receive confirmation of your payment transactions from our payment processors.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide and Improve Our Services
- Process Orders and Transactions: To process payments, fulfill orders, and deliver products or services.
- Customer Support: To respond to inquiries, provide customer support, and resolve issues.
- Personalization: To tailor content, products, and services to your preferences.
- Improve Website Functionality: To analyze website usage and improve our website and services.
2.2 Marketing and Communication
- Promotional Communications: To send you newsletters, marketing emails, and promotional offers. You can opt-out of receiving these communications at any time.
- Surveys and Feedback: To request feedback and conduct surveys to improve our services and customer satisfaction.
2.3 Administrative and Legal Purposes
- Legal Compliance: To comply with applicable laws, regulations, and legal requests.
- Fraud Prevention: To detect and prevent fraud, unauthorized transactions, and other illegal activities.
- Enforce Terms and Conditions: To enforce our terms and conditions and other agreements.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, including:
- Payment Processing: To process payments securely.
- Shipping and Delivery: To fulfill orders and deliver products to you.
- Marketing and Advertising: To manage marketing campaigns and communications.
- Website Analytics: To analyze website traffic and usage patterns.
3.2 Legal Requirements
We may disclose your information if required by law, regulation, court order, or legal process, or to protect the rights, property, and safety of Pishon Design Studio, our customers, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business or assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.
3.4 Consent
We may share your information with third parties if you have given us your consent to do so.
4. Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption technologies to protect sensitive information, such as payment data, during transmission.
- Secure Servers: Our servers are protected by firewalls and other security measures.
- Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
5.1 Access and Update Information
You have the right to access, update, or delete your personal information at any time. To do so, please contact us using the information provided below.
5.2 Opt-Out of Marketing Communications
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send you or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional communications, such as those related to your account or transactions.
5.3 Cookies and Tracking Technologies
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to use certain features.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Refunds, Returns, and Shipping
7.1 Refund Policy
Pishon Design Studio does not offer refunds for web design services, digital products, or branding services once work has commenced or products have been delivered. All sales are final. We believe in the quality of our work and strive to meet our clients’ needs. If you have concerns or issues with the services provided, please contact us, and we will work to resolve them to your satisfaction.
7.2 Returns
As a service-based company, we do not accept returns on digital products or services. Physical products, if any, can only be returned if they are defective or damaged upon receipt. To request a return for a physical product, please contact us within 14 days of delivery, and we will provide instructions for returning the item.
7.3 Shipping
For physical products, shipping costs and delivery times will be calculated based on your location and the shipping method chosen at checkout. We are not responsible for delays caused by shipping carriers or customs. Please ensure your shipping address is accurate, as we are not responsible for lost or undelivered items due to incorrect addresses.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
As a company based in Nigeria, your information may be transferred to, stored, and processed in Nigeria and other countries. By using our website and services, you consent to the transfer of your information to our facilities and those third parties with whom we share it, as described in this policy.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:
Pishon Design Studio
Email: web @ pishondesigns.org